Information about managing your subscription

<p>If you have already created an account, you can access your subscription by logging in <a href="https://mixhers.com/account/login">HERE</a>. Once you are logged in you can click &quot;manage subscriptions&quot; to make any changes.&#xA0;</p><p><br></p><p>If you have not yet created an account yet, you can complete your account activation <a href="https://mixhers.com/tools/recurring/get-subscription-access">HERE</a>.</p>

How can I access my subscription?

Information about cancelling a subscription.

<p>Subscriptions receive exclusive perks like 10% off, free shipping, double rewards points and gifts! Our subscriptions also offer the flexibility to adjust your next order date or swap products/flavors.&#xA0;</p><p>If you need to manage or cancel your subscriptions, you can login to your customer portal <a href="https://mixhers.com/account/login" rel="noopener noreferrer" target="_blank">HERE</a> and select &quot;manage subscriptions.&quot;</p><p>Our customer support team can also help adjust your account by emailing help@mixhers.com</p>

How do I cancel my subscription?

<p>Unfortunately at this time, we do not ship internationally. However you can still find your favorite Mixhers products on Amazon <a href="https://www.amazon.com/stores/page/872C6FF0-ED37-4FB0-A59A-ECE971D63AFB">HERE.</a></p>

Do you ship internationally?

Information about our return and exchange policy.

<section id="isPasted" style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: medium; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); display: block; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 24px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 500; font-stretch: inherit; font-size: 24px; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 0.96px;" id="returns--refunds-policy"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong>RETURNS &amp; REFUNDS POLICY</strong></span></h2><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 24px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 28px; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 1.92px;"><span style="color: rgb(0, 0, 0); font-size: 16px;">Any unopened and undamaged items are eligible for return for 90 days from your order date. If your package is opened and has 50% or more of the sticks, you will receive a prorated refund. If your package is opened and has 50% or less of the sticks, your order is not eligible for return or refund. Gift cards, sample packs, final sale items and opened bulk powder are not eligible for return or refund.</span></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 24px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 28px; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 1.92px;"><span style="color: rgb(0, 0, 0); font-size: 16px;">To initiate a return, please visit our </span><span style="color: rgb(244, 152, 170); font-size: 16px;"><a href="https://mixhers.com/apps/redo/returns-portal#/login" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; color: var(--secondary-bright-pink); text-decoration: none; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; background-color: transparent; touch-action: manipulation;" target="_blank">RETURN PORTAL</a></span><span style="color: rgb(0, 0, 0); font-size: 16px;">.</span></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 40px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 28px; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 1.92px;"><span style="color: rgb(0, 0, 0); font-size: 16px;">Once Mixhers receives your return, the team will inspect the item and issue you a refund. If our inspections find that the returned item has been used or damaged, and is therefore not suitable for resale, we will not issue a refund or store credit.</span></p></section><section style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: medium; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); display: block; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 24px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 500; font-stretch: inherit; font-size: 24px; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 0.96px;" id="exchanges"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong>EXCHANGES</strong></span></h2><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 24px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 28px; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 1.92px;"><span style="color: rgb(0, 0, 0); font-size: 16px;">If you are unhappy with your flavor and have 50% of the sticks unopened, we would be happy to do a flavor exchange for you. If your package is opened and has 50% or less of the sticks, your order is not eligible for an exchange. Sample packs, final sale items and opened bulk powder are not eligible for an exchange.</span></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 24px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 28px; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 1.92px;"><span style="color: rgb(0, 0, 0); font-size: 16px;">To initiate an exchange, please visit our </span><span style="color: rgb(244, 152, 170); font-size: 16px;"><a href="https://mixhers.com/apps/redo/returns-portal#/login" style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; color: var(--secondary-bright-pink); text-decoration: none; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; background-color: transparent; touch-action: manipulation;">RETURN PORTAL</a>.</span></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 40px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 28px; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 1.92px;"><span style="color: rgb(0, 0, 0); font-size: 16px;">Once we receive your return, our team will inspect the item and process the exchange.</span></p></section><section style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: medium; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); display: block; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 24px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 500; font-stretch: inherit; font-size: 24px; line-height: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 0.96px;" id="redo-return-coverage"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong>REDO RETURN COVERAGE</strong></span></h2><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 0px 0px 40px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 28px; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; font-family: Circular, Arial, &quot;Lucida Grande&quot;, sans-serif; color: rgb(64, 38, 79); letter-spacing: 1.92px;"><span style="color: rgb(0, 0, 0); font-size: 16px;">Customers who opted for Redo Return coverage are eligible for a free return label. If Redo was not selected on the order, customers are responsible for covering the return shipping cost.</span></p></section>

Returns & exchanges

Give the gift of choice with a Mixhers gift card! Gift cards will be delivered by email immediately and have no additional processing fees.

Gift cards

Unfortunately at this time, we are no longer able to ship to Canada. While we know this news may come as a disappointment, it was not a decision made lightly. We have battled tirelessly to make Mixhers products easily available to our loyal Canadian

<div data-block="true" data-editor="a2hb3" data-offset-key="eks24-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eks24-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="eks24-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Unfortunately at this time, we are no longer able to ship to Canada. While we know this news may come as a disappointment, it was not a decision made lightly. We have battled tirelessly to make Mixhers products easily available to our loyal Canadian customers. Unfortunately, regulatory roadblocks prevent us from shipping at this time.</span></span></div></div><div data-block="true" data-editor="a2hb3" data-offset-key="2c6ca-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2c6ca-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2c6ca-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="a2hb3" data-offset-key="156q3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="156q3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="156q3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">We&apos;re not giving up on our Canadian Mixhers family, though! You can still find your favorite Mixhers products on Amazon&#xA0;</span></span><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://www.amazon.com/stores/page/A5EF67CF-5F30-476F-81F0-2CAF68025142" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="156q3-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">HERE.</span></span></a></span></div></div><div data-block="true" data-editor="a2hb3" data-offset-key="7tvji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7tvji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7tvji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="a2hb3" data-offset-key="fc9h7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fc9h7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fc9h7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Your support means everything to us, and we appreciate your understanding during this time! &#x1F495;</span></span></div></div>

Is Mixhers no longer shipping to Canada?

AUTOMATIC RENEWAL TERMS FOR SUBSCRIPTIONS. Mixhers offers products that can be purchased through a subscription, which will automatically renew unless canceled. By subscribing, the payment method of your choice will be charged the subscription amount

<p id="isPasted"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><strong><u>AUTOMATIC RENEWAL TERMS FOR SUBSCRIPTIONS</u></strong></span></p><p>Mixhers offers products that can be purchased through a subscription, which will automatically renew unless canceled. By subscribing, the payment method of your choice will be charged the subscription amount and will renew every 30 days, or the delivery cadence (&quot;billing period&quot;).</p><p>Subscriptions can be canceled at any time though your customer portal, or by contacting Mixhers support at <a href="mailto:help@mixhers.com">help@mixhers.com</a>.&#xA0;</p><p>You are obligated to provide current, complete, and accurate information to keep your billing account current and accurate (E.G. change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is canceled or is no longer valid. Changes to such information can be made in your customer portal or by emailing Mixhers support at help@mixhers.com.</p>

Automatic Renewal Terms for Subscriptions

We understand that situations may arise where you need to cancel an order. However, once an order has been processed at our warehouse, we are unable to cancel or make changes at that stage of the shipping process. We apologize for any inconvenience t

<p>We understand that situations may arise where you need to cancel an order. However, once an order has been processed at our warehouse, we are unable to cancel or make changes at that stage of the shipping process. We apologize for any inconvenience this may cause!</p><p>To ensure prompt delivery to our customers, we strive for a quick turnaround time. This efficiency, while beneficial for receiving orders swiftly, does mean that there are limitations on making changes once the order has been processed. We appreciate your understanding in this matter.</p><p>If you find that you need to return or exchange an item after receiving your order, please visit our return portal for assistance. We also recommend reviewing any active subscriptions you may have and making updates accordingly. You should receive a subscription reminder email prior to your order processing, which can be used to access your account and manage your subscription preferences. If you would like to adjust your next subscription charge date, please reach out to us, and we will gladly assist you.</p><p>At Mixhers, we are committed to supporting women&apos;s hormone balance through our products. We encourage you to use our products consistently to see the best results. If you have any questions or need further assistance, please do not hesitate to contact us.</p>

Can I cancel my order after it has been processed?

Send us an email and our team would be happy to help!

Our Customer Support team is in office Monday - Friday and strives to respond to emails within 24 hours. However, please allow up to 3 business days for a reply.

Subscriptions & Ordering